policy:

I will always do my best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. I have no desire to trick you into signing something that you might later regret. I do want what’s best for the safety of both parties, now and in the future.

This page also serves as the rules and regulations  of Fancher technologies. Clients with unsigned contracts must still abide by these policies.

As I work, I will keep you up to date on all progress. I urge you to email me so we may have a tracking record of our consults. You may send your inquiries at any time, but a response will not be received until my business hours, depending on the subject or urgency of the matter. ALL COMMUNICATIONS regarding your project are to be strictly done by email for legal purposes, project organization and efficiency. Depending on certain circumstances, text support will be provided, however, legal discussions (e.g.: monetary goals) will be conducted via email. Constant contact via email creates an electronic account and a written record that helps to eliminate any misunderstandings and complications.

Communication will only be made with the client (ie: no friends, spouses & etc).  This contract will be terminated if this confidentiality clause if broken. During the week expect a response in 24 hours and if you've reached out on Saturday-Sunday expect a response the following Monday.

Payments.

Payments must be made promptly based on the terms of this Web Design Project Agreement. Kiss Chanel Designs reserves the right to remove any Web Project from viewing on the Internet until final payment is made. Invoicing will be sent via email where you can utilize your credit or debit card on our secure server. Payments also can be made by going to:

Fancertechnologies.com/payments 

All WEBSITE PROJECTS requires a non-refundable 50% deposit before I begin your project if the total cost exceeds $250. The remaining payment is due once I have reached the 50% Completion Phases of your project & you’ve received the “50% Completed” email. If your website project pricing falls below $250 the full payment will be due prior to commencing.

 GRAPHIC DESIGN Policies .

DISCLAIMER: Discounted services must be paid in full prior to appointment. 

Fancher Technologies will not deliver the project without my sample watermark until the second half is paid in full. The first half of the payment is to ensure that the client is serious about wanting a site and for the time and effort that was placed into drafting. Once you have made your final payment, it becomes non-refundable as well. Paying your total invoice confirms that you are satisfied with what I have presented and agree to move forward with your requested edits to complete your project. After completion of project, any further appeals for additional work or alterations, will result in extra charges for a la carte service(s) rendered. For example, requesting a different template will result in another deposit.

Refund Policy.

Unfortunately, we can’t offer you a refund or exchange after purchase.

 

After Hour Request.

Depending on the importance of the after hours assistance, and troubleshooting request, there will be a small fee assessed (starting from $25/hr). Once confirmed that you agree to the price, the fee has to be paid the same day. At least 2 hours will be needed, therefore $100 must be paid prior to me executing/investigating the request. Fancher Technologies will not provide emergency services without the deposit being paid first. There is no charge for email correspondence & phone calls to outside companies once the tech support has begun.

Ownership.

Whether Fancher Technologies is creating a logo, graphic or building your website from scratch, or redesigning an existing website, everything will belong to you. Any new accounts created will be created using the information you provide when you sign this contract. The only time Fancher Technologies will keep project materials is if the client refuses to pay an invoice / remaining balance. If the remaining balance / invoice becomes 7 days past due, Fancher Technologies will terminate the contract.

Appointments.

To receive a definite start date, the minimal deposit must be made first (depending on the total pricing quote). Another deposit must be paid after you receive your first presentation (which may not be due until 50% of the project is completed (see Payments). Your deposit must also be made at least 5 days prior to your anticipated start date. This validates the sincerity of your will to work with me as my client. Fancher Technologies will work on your project only during the days appointed to you to ensure efficiency and faster turnaround time. During my work hours, after you make the 1st deposit, we will have to discuss and look over site structure, analyzing your domain registration account, the possibility of you needing a different hosting company & etc. This initial teamwork with you is why I request a deposit 5 days before the actual start date so that everything will run smoothly for better results on your appointment date. Thereafter, I start the designing & development process.

Note: If I have any delays or emergencies on my end, I will let you know immediately and compensate you by working 8 hours outside of my business hours, free of charge. You will be notified which day the 8 hours will be compensated. Sundays are not included.

Username & Passwords.

Your proprietary login information will be kept private and I will not distribute to anyone without prior consent or knowledge. Your permission to do so will have to be confirmed via email first. During your project, please do not make any changes to your account (password, login, address, nameservers & etc) because this will delay my turn around time immensely. My hours of design are on a set strict schedule and something as simple as changing your password may delay the expected completion date by 30 business days or grounds for immediate termination. Depending on the workload, another deposit will be needed.

Completion Date.

My goal is to satisfy my customers by delivering high-quality work in a very timely manner. My turnaround time depends on the size of your project and my current workload, and can be delivered anywhere from 30 days for logos / graphic designs and 60 days for websites. The sooner I have everything I need from you to complete the project, the sooner the project will be completed. Delays due to the client not providing essential items needed to complete the project are not Fancher Technologies responsibility. If all content is not provided by the client within 7 days of the requested date, the project will be considered expired and breach of contract.

During designing of your website, it will not be viewable by visitors until the project is completed. An “Under Construction” page will be shown, leaving details of how much is completed, the date/month that it will be completed, along with the option to subscribe to be notified via email once the site has relaunched (if you desire). I will give you the email list of website subscribers once the project is completed.

While I am working on your project, you will receive a few emails from me. Communication will be minimal once the project commences, so there’s no need to email / text everyday. A follow-up will be giving when an update is ready.

If I am setting up new accounts, it will be set up with your information (name, address & etc). When I have completed 50% of your design, I will email you with the subject line “50% Completed” which will have previews of your site half completed so you can provide feedback about the progress. Your remaining balance is due at this point in order to move forward. Once you approve, I will set a new appointment date to move forward with the completion of the website and give you the expected date of completion. Once completed, you will get another email titled “Final Draft” where you can review the entire site and submit your last round of edits. Your final payment will be due and must be paid prior to executing these tasks. After your final approval, I will send an email titled “Website Completed” with details about your completed website, tutorials on how to manage it, graphics that were created, and your account information.

Disclaimer: Depending on the workload & scheduling: I may skip the 50% preview and head straight for the Final Draft.

Hosting & Maintenance

Hosting (also known as website hosting or Web Hosting) is the business of housing, serving, and maintaining files for one or more websites. In a sense, you rent space on a computer to hold your website. Web hosts are what make websites accessible over the Internet. This means they keep all the webpages of the hosted site on their server, they take care of all the setup and technical issues, and they have a very high-speed connection to the Internet.

Abandoned Projects.

All clients are encouraged to provide a proofread final draft for all content that is to be submitted for their project (e.g.: Images, About Us, Contact & etc) during the design process. If the Client does not supply Fancher Technologies with correspondence, payment, complete text/graphics or content for this Web Project within 7 days of the effective date of this agreement, the project will be deemed canceled by the client and the entire amount of the payment shall be retained by Fancher Technologies as liquidated damages and the contract shall become null and void. Fancher Technologies reserves the right to not work on a project past the 7 day mark of failed correspondence without a new agreement and a new price quote and/or deposit to continue services.

Design Credit.

Fancher Technologies reserves the right to place a small logo, or “Designed by Fancher Technologies” text on any website projects. This will ONLY be on a website, not graphics. This will be done very discreetly and customized to match the layout without standing out. The logo or text may not be removed, and in any case that it is, will be considered a violation of my terms and a $150 fee will be assessed. If you would rather not have my design credit logo added, I will use text to copyright my work. An additional fee will be charged on a project to project basis (not to exceed $150).

 

eCommerce.

eCommerce is an online store with shopping cart features. People can purchase your products via PayPal, Visa, Mastercard and all other major credit cards payments. You will not have to pay any monthly fees to have your own online store. I am a web designer, so I will build your website and provide you with tutorials that will aide you with frequent online inventory and pricing changes. Maintenance fees are applied for product updates.

Website Maintenance.

Fancher Technologies provides website maintenance services, such as monthly/quarterly services, redesigning your template, updating information on a web page and upgrading your database, inability to understand or how to make changes to your website, or how to run your eCommerce for a nominal fee (will be discussed & agreed upon per client). Fancher Technologies do not provide these services for *free*. If you do require help with anything beyond the design and development of your site, I will be happy to help and will charge you based on the  workload. The minimal fee is $100 for any request, which must be paid prior to me executing your request.

Alterations/Edits.

Fancher Technologies will allow one round of alterations after the confirmation of fonts, colors, and template and/or when the project is completed and you have received the “Final Draft” email. Case Scenario: I am completed with the website and I submit it to you for final review and approval. You then decide that you rather have a black background instead of a white background:  There’s a charge for me to make these edits. This compensates my time and the possibility that your requests may require a new appointment. A fee will also be assessed for graphic edits. The fee will be determined on a case by case scenario and you will be invoiced prior to the alterations. Multiple requests, indecisiveness, and “test” edits may also assess an extra fee. Fancher Technologies also reserves the right to decline to provide services that were not agreed upon during the initial consultation.

Note: Please remember you will be agreeing to a possible charge at the end of the project once you are presented with the Final Draft.

Pricing Info.

. I am honest and upfront about my pricing structure. Nothing you do not want or need is forced upon you. You will have a clear understanding of the cost before the project begins and there will be no surprises when you receive the final invoice (if applicable). Prices are subject to change at any time and may be adjusted according to the client’s needs. A handling fee of 4% will be added to every invoice & a small fee will be assessed for the 2 remaining detailed consultations. A fee will be assessed to have an extension on payment arrangements that are outside of Fancher Technologies terms and/or if your payment goes past 30 days. You may compare my prices to this Web Design Calculator.

This Agreement.

Fancher technologies will send a detailed contract to finalize your signature. All prices and workload specified in this contract will be honored for 45 days after you (the client) sign this contract. Continued services after that time will require a new agreement. Fancher Technologies reserves the right to decline certain services and/or terminate this agreement at any time. Fancher Technologies always do the utmost to be sure you are happy with your final product. Should it become apparent that Fancher Technologies will not be able to satisfy your needs, we will discuss reaching a mutual agreement that satisfies both parties. This does not mean that a refund will be issued Fancher Technologies does not offer refunds once a deposit is made.

COPYRIGHT © 2021 FANCHER TECHNOLOGIES

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